If you ever need to reboot a host, but you cannot SSH in (you have the password, but the session is frozen), you can use the magic reboot method. Here it is:
ssh email@example.com "echo b > /proc/sysrq-trigger"
This will tell host 192.168.0.2 to write b to the /proc/sysrq-trigger file. This will cause an immediate reboot of the host.